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Now along with all the amazing features and benefits of our hammocks, we like to back that up with what you deserve - 'great service'. But everyone says they offer 'great service' so what does that mean to us and more importantly for you?
1. Friendly, prompt communication and email response. Email us during the day, and we will reply with 24 hours (usually within an hour or two). We're even about on the weekends. We are happy to answer any queries, questions or concerns you have, even if you just want a chat or some travel information about Mexico.
2. Super quick dispatch. Order during the day, and we'll have your purchase packaged and on the way to you within 24-48 hours (on business days) and we strive to be quicker than this if we can. All packages are sent via International Couriers and we provide you with real-time tracking. You can expect to receive your purchase within 1-3 business days of ordering. To aid with quicker delivery, a daytime contact phone number and the provision of an occupied address for signatures on delivery is always helpful.
3. Free Shipping. Order any product this month and receive free shipping USA wide.
4. Great value. We are currently only an online store, but that is good for you as we are able to offer you a great range at great value prices without large overheads inflating our prices. Check back for new products being added and regular specials.
5. Fair Trade. We employ many weavers in remote village areas of Yucatan, Mexico that don't often have many work opportunities. We believe in Fair Trade principles by paying and rewarding our workers fairly for their skillful hammock weaving. This shows through in the high quality of our hammocks they produce as our weavers are happy in their work.
6. Mexican Hammock Specialists. We are the specialists in Mexican Hammocks. We sell only authentic hand-woven Mexican hammocks and are able to provide you with expert advice and experience - we have all the information you may need.
7. Honesty and fairness. If for any reason you are unhappy with your hammock, simply return in as new condition and we'll fully refund you within the first 30 days. Feel you have purchased the wrong size or style of hammock, no problem simply return and pay for postage we'll change it over for you.
8. Monthly specials and package deals. We offer a great range of specials and package deals, and are happy to make up a package for your requirements, or bulk/retail orders if you require. After a bulk/retail order or to be updated of monthly specials then feel free to Email us.
9. We love our Mexican hammocks. Outside in the summer, and in the bedroom or lounge over winter, and want you to experience the enjoyment and relaxation of owning your own. That's why we'll go out of our way to make sure you are happy with the whole process. If for some reason you are not, please just let us know and we'll make it right for you. Each hammock also comes with an information booklet on hanging, use and care to ensure you know about and how to look after your hammock properly.
10. Payment. We offer totally safe and secure online payments through PayPal. However if you wish to pay by other means, internet banking, bank deposit, check etc, whatever is easiest for you, please just email us for details. You can even buy gift vouchers for our products through our site. Available on all our product pages.